1. Introduction

These Terms & Conditions (“Terms”) form a legally binding agreement between WALLABY LABS LTD trading as Everwell Pilates (“Everwell Pilates”, “we”, “us”, “our”) and the person making the booking (“you”, “your”).

By paying a deposit or any part of the retreat, workshop or event fee, you confirm that you have read, understood and agreed to be bound by these Terms.

2. Company Details

Business Name: WALLABY LABS LTD t/a Everwell Pilates
Registered in England & Wales
Address: 90–92 Spa Road, London SE16 3QT
Email: hello@everwellpilates.co.uk

3. Booking & Contract Formation

a. A contract is formed when we issue written confirmation by email.
b. A £400 non-refundable and non-transferable deposit per person is required unless otherwise stated.
c. We reserve the right to refuse any booking at our absolute discretion.
d. Prices may change before confirmation.
e. Obvious pricing errors do not bind us and may be corrected.

4. Payment Terms

4.a Full Payment

The balance must be paid no later than 30 days prior to the retreat start date. Failure to pay on time may result in cancellation without notice and forfeiture of payments made.

4.b Payment Plans

Where payment plans are offered (including via third parties such as Momence), you agree to all scheduled payments.
Missed payments may result in cancellation and forfeiture of sums paid.
Your contract remains solely with Everwell Pilates.

4.c Non-Payment

Failure to pay constitutes cancellation by you and cancellation terms apply.

5. Cancellation by You (Retreats)

All cancellations must be in writing.

91+ days before start date
Refund of monies paid minus £400 deposit.

31–90 days before start date
50% of total retreat fee refundable (excluding deposit).

0–30 days before start date
Non-refundable under any circumstances.

Deposits are strictly non-refundable except where required by law.

No refunds for:

• Travel disruption

• No-shows

• Early departure

• Unused services

Approved transfers to another person incur a £100 administration fee.

If we resell your place, a refund may be offered at our sole discretion.

6. Cancellation or Changes by Us

We may cancel or amend retreats due to:

• Minimum numbers not met

• Force Majeure

• Safety concerns

• Venue or supplier failure

If cancelled by us, you will receive either:

• Transfer to new dates;

• Credit; or

• Refund of sums paid (excluding irrecoverable third-party costs where applicable).

Our liability shall not exceed the amount paid to us.

We are not responsible for travel or external costs.

7. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control including:

Natural disasters, pandemics, government restrictions, war, terrorism, civil unrest, strikes, supplier failure or venue closure.

Credit may be offered instead of refund.

8. Travel & Insurance

You are responsible for arranging your own travel.

Comprehensive travel insurance is strongly recommended.

Failure to obtain insurance is at your own risk.

9. Health & Participation

By booking, you confirm you are medically fit to participate.

You must disclose relevant medical conditions before arrival.

We may refuse participation without refund if you:

• Appear unfit

• Pose risk

• Fail to disclose medical information

Participation is voluntary and at your own risk.

10. Assumption of Risk & Liability

You acknowledge that physical activity involves inherent risk.

To the fullest extent permitted by law, we are not liable for:

• Injury (except where caused by proven negligence)

• Loss of property

• Indirect or consequential loss

• Loss of enjoyment or income

Nothing excludes liability for death or personal injury caused by negligence.

Our total liability is limited to the total amount paid.

11. Participant Conduct

We may remove any participant without refund for:

• Disruptive behaviour

• Harassment

• Substance misuse

• Illegal activity

• Safety breaches

You are liable for any damage you cause.

12. Indemnity

You agree to indemnify and hold harmless Everwell Pilates against all claims, losses, damages, liabilities, costs and legal fees arising from:

• Your breach of these Terms

• Your negligent or wilful conduct

• Injury or damage caused by you

• Claims from other participants arising from your conduct

This clause survives completion of the retreat.

13. Accommodation & Third Parties

Accommodation and catering are provided by third-party suppliers.

We are not liable for their acts or omissions.

14. Photography & Media

a. We may capture photography and video content during the retreat for marketing, promotional and educational purposes.

b. By attending, you acknowledge that you may appear in group footage or images. Such content may be used on our website, social media channels, email marketing and promotional materials.

c. Where you are clearly identifiable in a focused image or video, we will use such content responsibly and in a manner consistent with our brand values.

d. If you do not wish to appear in marketing content, you must notify us in writing no later than 14 days before the retreat start date. We will take reasonable steps to accommodate your request, although we cannot guarantee exclusion from incidental background capture in group settings.

e. No compensation shall be payable for use of such content.

15. Allergies & Dietary Requirements

Dietary requirements must be provided at least 30 days prior.

We cannot guarantee allergen-free environments.

16. Pregnancy

Participants in the third trimester may not attend.
Earlier pregnancy attendance requires written approval.

17. Covid-19 & Infectious Illness

If restrictions prevent operation, credit or transfer will be offered.

Voluntary cancellation follows standard cancellation terms.

You must not attend if contagious.

18. Limitation Period

Claims must be notified within 14 days of retreat end.

Legal proceedings must commence within 12 months.

19. Severability

If any clause is unenforceable, the remainder remains valid.

20. Entire Agreement

These Terms constitute the entire agreement and supersede prior representations.

You confirm you have not relied on statements outside these Terms.

Nothing excludes liability for fraud.

21. Governing Law

These Terms are governed by the laws of England and Wales.
The English courts have exclusive jurisdiction.